Sean M. Crawford Sr.
IT SUPPORT SPECIALIST
A 23 years IT Professional majoring in Help Desk/Desktop support. He has a minor in web hosting, site design/administration, HTML, Wordpress, Joomla, Adobe Muse, Graphics, and Photoshop. He is a 10 year Internet radio personality and Former Owner of WTFR Digital Broadcasting. He is often called a Jack of all Trades and a well rounded technician who loves what he does.
Tier 2 Technician
2014 - 2015
2015 - 2015
2005 - 2007
HCL Technologies (World Bank Contract)
US Postal Service
Worked with other teams to ensure 24/7/365 mission critical applications availability, reliability and performance. Documented problems in the Remedy database ticketing system, escalated to proper groups, resolved open tickets to ensure FCR and SLA’s were met.
Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place, Made one or more sortations of outgoing and/or incoming mail using sort program or manually.
Provided technical support (remotely or by phone) for all PG County Government agencies, Answered inbound service desk phone calls, submitted and escalated trouble tickets, Reset passwords, and general hardware/software support.
Provided computer repair consultations and service to customers, Removed, replaced, and/or installed hardware or software to client systems, Accomplish website platform installations and maintain website updates for customers.
RESUME AVAILABLE UPON REQUEST. INQUIRE BELOW.
EDUCATION & SKILLS
PG Community College
Hybrid Technology Program A+
Customer Service 100%
Tier 1 & 2 Support 100%
My Podcast Library. Take a listen.