SEAN M CRAWFORD SR

SEAN M CRAWFORD SR

SEAN M CRAWFORD SR

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About Me.

Team Lead - Helpdesk

IT Professional | Helpdesk Team Lead | Tier 2 Specialist | 🎖️ Former US Army M1A1 Tanker | Veteran | 30+ Years Experience 🌐 | 🎙️ Blogger | Podcaster | Former Internet Radio Station Owner

I'm Sean M. Crawford Sr., a proud U.S. Army veteran who served as an M1A1 Tanker. My military experience instilled in me a strong sense of discipline, teamwork, and leadership. After my service, I transitioned into the IT field, where I've spent over 30 years excelling as a Tier 1/Tier 2 PC Support Specialist and the last 5 as Helpdesk Team Lead.

With a passion for problem-solving and a dedication to service, I've applied my military-honed skills to provide top-tier IT support and team management. I'm committed to continuous learning and staying at the forefront of technology trends. Passionate about continuous learning and innovation, I stay current with the latest technologies and best practices. My goal is to advance in management and help enhance IT operations, ensuring seamless and efficient support for all customers, and mentor and inspire others seeking a career in Information Technology.

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Personal Information

  • Name Sean M. Crawford Sr.
  • Age 58 Years
  • Residence Silver Spring, MD. USA
  • Email [email protected]
  • Phone Available upon request
  • Freelance Open To Opportunities
Download Resume

SERVICES

PC Support

Efficiently resolving technical issues, ensuring seamless operation of computer systems and networks.

Web Design

Creating visually appealing, user-friendly websites that enhance user experience and brand identity.

Digital Art Design

Crafting innovative and visually stunning digital artworks for diverse media platforms and projects.

Digital Marketing

Designing compelling visuals and campaigns to boost brand visibility and online engagement.

COMPANIES I HAVE SUPPORTED

TESTIMONIALS

I worked with Sean at a large organization where he was responsible for providing support to an extensive and diverse staff with a enormous range of needs. Sean exceeded all expectations in his expertise and ability to define and resolve issues for the staff. Moreover, Sean's proactive and personally driven approach to ensuring needs were met made him a sought out partner in addressing organizational goals. Sean is a great person and a great person to work with and I would highly recommend him to any individual or organization seeking optimal support.

Chris Wayner

Chris Wayner

Creative Director

I worked with Sean at the Holocaust Museum. Sean's ability to effectively manage a team while maintaining a high level of technical proficiency was truly impressive. He ensured that our help desk operated smoothly, efficiently resolving technical issues and providing excellent support to our users. Sean is not only a skilled technician but also a natural leader. He motivated our team to perform at their best, fostering a positive and collaborative work environment. His dedication to excellence and commitment to customer satisfaction make him a valuable asset to any organization.

Kris Lamy

Kris Lamy

Helpdesk Technician

I previously worked with Sean for more than a year. He was a wonderful team lead who was always willing to lend a helping hand. He was reliable and efficient. He would always go above and beyond in his work. I highly recommend Sean Crawford Sr for any IT specialist role, as his combination of technical proficiency and customer-first mindset make him a valuable asset to any team.

Francoise Epps

Francoise Epps

Technical Support lll

Working with Sean the past 2 years has been more than a pleasure it has been an absolute honor. I have never worked with anyone who works as hard and as diligent as Sean does. He goes over and beyond the call of duty to get the job done right the first time and he never cuts corners. Sean is the type of professional that every company desires...everything he touches turns to gold.

Seneca Dunmore

Seneca Dunmore

Founder, Dunmore Capital Ventures

My Resume.

EXPERIENCE

  • Present 12/2024

    Sr. IT Support Technician

    Iron Bow Technologies – US Holocaust Museum Contract, DC, USA

    Provided 2nd-level escalation support to the Tier 1 Help Desk.
    Provided support to VIPs, and Executive staff where necessary.
    Performed account management functions to include account Creation, deletion and shared drive access, repository and access management via Active Directory.

  • 11/2024 8/2024

    Team Lead

    Belcan Government Solutions - National Gallery Of Art

    Leads, mentors, and manages team members.
    Provides technical guidance and support to team members.
    Conducts regular one-on-one meetings, performance reviews, and career development discussions.
    Fosters a positive team culture that promotes learning, collaboration, and innovation.
    Encourages and facilitates continuous learning and professional development within the team.

  • 8/2024 2/2024

    Team Lead

    Bloomberg – TekSystems Contract , VA, USA

    Leads, mentors, and manages a team of 8 members.
    Provides technical guidance and support to team members.
    Conducts regular one-on-one meetings, performance reviews, and career development discussions.
    Fosters a positive team culture that promotes learning, collaboration, and innovation.
    Encourages and facilitates continuous learning and professional development within the team.

  • 02/2024 08/2021

    IT Support Technician - Deskside Tier 2

    Iron Bow Technologies – US Holocaust Museum Contract, DC, USA

    Assisted with managing the daily operations of the help desk and team.
    Represented the team in the weekly stakeholder meetings.
    Provided mentoring and training to all new team members.
    Provided 2nd-level escalation support to the Tier 1 Help Desk.
    Provided support to VIPs, and Executive staff where necessary.
    Performed account management functions to include account Creation, deletion and shared drive access, repository and access management via Active Directory.

  • 08/2021 10/2018

    Customer Support Analyst

    SFI, Inc US Dept of Commerce/International Trade Administration, DC, USA

    Managed overnight helpdesk operations and provides technical support to ITA Executive level staff, agency employees (international customers) and contractors.
    Applied scripts and policies to manage accounts in Active Directory Group.
    Registered and configure GFE mobile devices.
    Provisioned soft token certificates for remote access to ITA resources.
    Provided overnight customer support  to ITA International customer base.
    Performed account management functions to include account Creation, deletion and drive, repository and access management via MIM and Active Directory.

COURSES COMPLETED

SEE RESUME FOR MORE EMPLOYMENT DETAILS

CERTIFICATES AND CRETIFICATION

TECHNICAL SKILLS

CUSTOMER SUPPORT

100%

BREAK/FIX

95%

HARDWARE/SOFTWARE

94%

WEB/GRAPHIC SKILLS

HTML5

70%

WORDPRESS

70%

PHOTOSHOP/AI

65%

My Blogs.

Technology

The Life of a Helpdesk Technician

July 4, 2024
General, Personal

The Challenges of Being THE LEAD

June 30, 2024
General

Welcome to my online resume

June 29, 2024

Portfolio.

Contact me.

LET'S TALK

    [email protected]
    Silver Spring, MD., USA
    Available Upon Request

    Privacy Policy

    Who we are

    Sean M Crawford’s Online Resume (“we,” “our,” “us”) is a personal website dedicated to showcasing the professional resume and portfolio of Sean M Crawford. Our website address is: www.seanmrcrawford.com. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

    Comments

    When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    Media

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    Cookies

    Our website uses cookies to enhance user experience. Cookies are small data files stored on your device by your web browser. We use cookies for the following purposes:

    • To understand and save user’s preferences for future visits.
    • To compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

    You can choose to disable cookies through your browser settings. However, doing so may affect your ability to use certain features on our website.

    Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    Who we share your data with

    We do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

    How long we retain your data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    What rights you have over your data

    If you have left comments on our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Where your data is sent

    Visitor comments may be checked through an automated spam detection service. Your data may also be stored and processed on servers located outside of your country of residence, where data protection laws may differ from those in your jurisdiction.

    By using our website, you consent to the processing and transfer of your personal information in accordance with this privacy policy.

    This privacy policy is effective as of 6/29/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

    We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of the service after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.

    If you have any questions about this privacy policy, please contact us at:

    Sean M Crawford’s Online Resume
    www.seanmrcrawford.com
    Email: [email protected]

    This privacy policy was drafted with consideration for general guidance and may not address specific legal requirements. For legal advice, please consult with a qualified attorney familiar with privacy laws applicable to your jurisdiction.

    Website Terms Of Service

    Terms of Service for Sean M Crawford’s Online Resume

    1. Acceptance of Terms

    By accessing and using Sean M Crawford’s Online Resume (“the Website”), you agree to comply with and be bound by the following terms and conditions of use (“Terms of Service”). If you do not agree to these terms, please do not use the Website.

    2. Use of Website

    The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You agree to comply with all local laws regarding online conduct and acceptable content. You are solely responsible for your conduct and any data, text, information, graphics, photos, profiles, and other materials that you submit, post, and display on the Website.

    3. Intellectual Property

    All content on the Website, including text, graphics, logos, images, and software, is the property of Sean M Crawford or its content suppliers and is protected by international copyright laws. Unauthorized use or reproduction of this content is strictly prohibited.

    4. User Contributions

    You may have the opportunity to contribute content to the Website, such as comments and media. By submitting any content, you grant Sean M Crawford a non-exclusive, royalty-free, perpetual, and worldwide license to use, distribute, reproduce, modify, adapt, publicly perform, and publicly display such content.

    5. Privacy Policy

    Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy, which details how we collect, use, and protect your personal information.

    6. Links to Other Websites

    The Website may contain links to third-party websites that are not owned or controlled by Sean M Crawford. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using the Website, you expressly relieve us from any and all liability arising from your use of any third-party website.

    7. Disclaimer of Warranties

    The Website is provided on an “as is” and “as available” basis. Sean M Crawford makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. You expressly agree that your use of the Website is at your sole risk.

    8. Limitation of Liability

    To the fullest extent permitted by law, Sean M Crawford shall not be liable for any damages of any kind arising from the use of the Website or from any information, content, materials, or products included on the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

    9. Indemnification

    You agree to indemnify, defend, and hold harmless Sean M Crawford and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your use of the Website, your violation of these Terms of Service, or your violation of any rights of another.

    10. Termination

    We reserve the right, at our sole discretion, to terminate your access to all or part of the Website, with or without notice and for any reason, including, without limitation, breach of these Terms of Service.

    11. Governing Law

    These Terms of Service and any disputes related to these Terms of Service or the Website will be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.

    12. Changes to Terms of Service

    We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms of Service. Please review these Terms of Service periodically to stay informed of any updates.

    13. Contact Information

    If you have any questions about these Terms of Service, please contact us at:

    Sean M Crawford’s Online Resume
    www.seanmrcrawford.com
    Email: [email protected]

    These Terms of Service are effective as of 6/29/2024. By using the Website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

    Do Not Share My Information

    Do Not Share My Information

    Introduction

    At Sean M Crawford’s Online Resume, we value your privacy and are committed to protecting your personal information. We understand that you may wish to have control over how your information is shared. This page outlines our policies and procedures regarding your request not to share your information.

    Your Rights

    You have the right to request that we do not share your personal information with third parties. This includes information such as your name, email address, phone number, and any other identifiable information you may have provided to us.

    How to Request That We Do Not Share Your Information

    If you do not want us to share your personal information, please contact us using one of the following methods:

    • Email: Send an email to [email protected] with the subject line “Do Not Share My Information.” Please include your full name and any specific details about your request in the body of the email.

    What Happens When You Submit a Request

    Upon receiving your request, we will take the following steps:

    1. Confirmation: We will send you a confirmation email acknowledging receipt of your request.
    2. Review: Our team will review your request to ensure it meets our criteria.
    3. Action: We will take the necessary actions to ensure your information is not shared with third parties. This may include removing your data from our third-party service providers’ databases.

    Exceptions to the “Do Not Share” Policy

    While we strive to honor all requests not to share your information, there are certain circumstances where we may still be required to share your information, including:

    • Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal process.
    • Protection of Rights: We may share your information if necessary to protect our rights, property, or safety, or that of others.
    • Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential and use it only for the purposes we specify.

    How We Protect Your Information

    We implement a variety of security measures to maintain the safety of your personal information. These measures include:

    • Encryption: We use encryption technology to protect sensitive information transmitted online.
    • Access Controls: Access to your personal information is restricted to authorized personnel only.
    • Secure Storage: We store your information on secure servers that are protected against unauthorized access.

    Updating Your Information

    If you need to update or correct any personal information you have provided to us, please contact us using one of the methods listed above. We will promptly make the necessary changes to ensure your information is accurate and up to date.

    Changes to This Policy

    We may update this “Do Not Share My Information” policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

    Contact Us

    If you have any questions or concerns about this policy or your privacy rights, please contact us at:

    Sean M Crawford’s Online Resume
    www.seanmrcrawford.com
    Email: [email protected]

    By using Sean M Crawford’s Online Resume, you acknowledge that you have read, understood, and agree to the terms of this “Do Not Share My Information” policy. If you do not agree to these terms, please do not use our website.